Frequently Asked Questions

• Flows
• Data
• Email
• General

Flows

What happens when I pause a flow?

Recipients will enter the flow, but outbound communication is not executed.

What happens to recipients currently in a flow, when I pause it?

Recipients will continue to the next communication step and enter 'sleep' for 1 hour, repeating until the step is 'resumed' again.

What happens when I deactivate a flow?

Recipients will not enter the flow.

What happens to recipients currently in a flow, when I deactivate it?

Recipients currently in the flow will 'skip' when reaching the next step, assuming the individual step is also deactivated

What happens to recipients currently in a step, if you delete the step?

Once the deleted step has finished processing, recipients will be kicked with the message 'Kicked out because of setting: Flow or step has been deleted'

In which order are split steps evaluated?

Split steps are evaluated from left to right. A recipient will be sent down the first matching branch.

What happens if a recipients does not meet any split step conditions?

The recipient will exit the flow if none of the possible split step options are met.

Does 'Max Repetitions per recipient' work retroactively?

Yes, Max Repetitions per recipient will work retroactively.

Data

How do I delete a single row of data in a Global Data Table?

In order to delete a row of data in a Global Data Table, you are required to perform an API request:

DELETE /globaldata/tables/{tableId}/record/{recordId}

https://developers.agillic.com/apis/globaldata-api#api-documentation

How do I clear the contents of a Global Data Table?

In order to clear (truncate) the contents of a Global Data Table, but not delete the table structure itself, you are required to perform an API request:

POST /globaldata/tables/{tableId}/:truncateTable

https://developers.agillic.com/apis/globaldata-api#api-documentation

Email

What is a 'Soft Bounce'?

The Soft Bounce message indicates that we were temporarily unable to deliver the email, but may be again in the future. This could be caused by the recipient's inbox being full, email service being temporarily unavailable etc.

What is a 'Hard Bounce'

A Hard Bounce indicates that we are, and will be unable to deliver emails to this address. The domain may be valid, but the email address is not recognised as existing by the email service provider.

General

What is the Agillic IP?

The current IP network address for Agillic is: 92.62.195.192/26 (this may change at any time).