Best Practice for Media Files in Outbound Communications

When you're working in Agillic, it's likely that you'll need to add media files to emails such as images, GIFs, or videos. These types of files can vary in both size and format. The way email clients support different types of files may also vary.

To make sure your media files appear to your recipients as they should, we recommend that you test your outbound communications before going live with them.

You could also test your emails using Litmus, a third party service you can integrate with Agillic. You can learn more about setting up Litmus here. We also recommend that you read Litmus' Ultimate Guide to Email File Size & Load Times for insights on how to use media files in email communications.

Best Practice for Media Files in Outbound Communication

Just as web browsers vary on the types of coding they support, email clients do the same. This means that a media file, such as a GIF, may be supported in Apple Mail or Gmail, but not in Outlook.

Best Practice for Using GIFs in Emails

Using GIFs in your emails is a great way to add something fun to your communications. However, using GIFs should be done with some caution to ensure that the email is both received and shown correctly for the recipient.

Therefore, we recommend that you test thoroughly before going ahead and bear in mind that some of your recipients may not be able to see the GIF.

Suggested Next Steps

• All You Need to Know about Emails and the Email Editor
• Understanding the Assets Manager
• Understanding the Media Browser