You might want to deactivate a Flow to stop a faulty send out or to save a Flow for later investigation and ensure it's not executed again. When you deactivate a Flow, the entire Flow stops.
When a Flow is deactivated, the recipients aren't kicked out immediately. Instead, recipients will exit from the Flow when they enter a new Step or complete a Loop.
We always recommend you to first deactivate the selected Flow on the Staging Environment and then Publish to Production. This way, the Flow is deactivated for live recipients as well. If publishing to Production is not an option at the time, you can deactivate the Flow first on Staging and then directly on Production. This ensures that your Flow stays deactivated the next time you Publish.
The following is applicable to a deactivated Flow:
| Action | Reaction |
| Stops the current send out | Yes |
| Applies to the entire Flow | Yes (Can also apply to Steps) |
| Triggered recipients will be added to Flow | No |
| Will remember scheduled executions when resumed | No |
| Applies to Production only | No |
| The Flow will continue for saved recipients when resumed | No |
| Current recipients are still in Flow | No |
| Subject Line Test will continue when resumed | No |
Information regarding Deactivated Flow
How to Deactivate a Flow
- Log in to the Staging environment.
- Open the Flows module.
- Navigate to your Flow in the folder navigator.
- Double click to open your Flow in the work area.
- Click the 'Deactivate' icon in the Flow toolbar.
- All Steps in your Flow will turn dark grey and an icon next to your Flow's name will say 'Deactivated on Staging'.
You have now deactivated your Flow.
A deactivated Flow named 'Promotion Email Flow'