How to Clear Activity Data

You might need to clear Activity Data if you're testing a triggered Flow several times with the same recipient.

In this article, we cover several ways to clear Activity Data. They are:

• How to Clear all Activity Data for a Single Recipient
• How to Clear Specific Activity Data for a Single Recipient
• How to Clear all Activity Data for a Target Group
• How to Clear Specific Activity Data for a Target Group

It's important to remember that Staging contains test recipients and Production contains live recipients. Log into the correct environment before starting to clear data for your recipients.

How to Clear all Activity Data for a Single Recipient

1. Open the Data module.
2. Select 'Target Groups' from the left sidebar.
3. Open the 'Target Groups' folder, also from the left sidebar.
4. Navigate to an existing Target Group or create a new Target Group that contains the recipient you want to clear Activity Data for.
5. Open the 'Recipients' section and click on the recipient to highlight them.
6. Select 'Clear All Activities' from the drop-down. 
7. Click 'OK' when the pop-up window appears.

Now, you've cleared all Activity Data for the recipient.

The recipient with the email address red@sweetmail.com who is ready to have all Activity Data cleared

How to Clear Specific Activity Data for a Single Recipient

1. Open the Data module.
2. Select 'Target Groups' from the left sidebar.
3. Open the 'Target Groups' folder, also from the left sidebar.
4. Navigate to an existing Target Group or create a new Target Group that contains the recipient you want to clear Activity Data for.
5. Open the 'Recipients' section and click on the recipient to highlight them.
6. In the 'Recipients' section toolbar, select the 'Clear' icon. It's third from the right.
7. A pop-up window will appear. Click the checkbox 'Activities'.
8. Drag and drop Activities to and from the right column to generate the list of activities you want to clear.
9. Click the 'Clear' button to clear the specified activities for the recipient.
10. When the pop-up window appears, click 'OK'.

Now, you've cleared the specified activities for the recipient. 

A single recipient ready to have activities cleared

How to Clear all Activity Data for a Target Group

1. Open the Data module.
2. Select 'Target Groups' from the left sidebar.
3. Open the 'Target Groups' folder, also from the left sidebar.
4. Navigate to an existing Target Group or create a new Target Group that contains the recipients you want to clear Activity Data for.
5. Click on the Target Group.
6. Click the 'Clear Target Group' icon in the 'Target Group' toolbar.
7. Select 'Clear All Activity Data' from the drop-down.
8. When the pop-up window appears, click 'OK'.

Now, you've cleared all Activity Data for the Target Group.

A Target Group ready to have all Activity Data cleared