When you've paused a Flow, it's likely you'll need to resume it again at some point. When you resume a paused Flow, the system remembers any recipients still in the Flow. It also remembers if any other recipients entered the Flow while the Flow was paused. This means that potentially, a lot of recipients can start the Flow when you resume it.
The following is applicable to a paused Flow:
| Action | Pause a Flow | Pause a Flow and Kick Recipients |
| Stops the current send out | Yes | Yes |
| Applies to the entire Flow | Yes | Yes |
| Triggered recipients will be added to Flow | Yes | Yes |
| Will remember scheduled executions when resumed | Yes (Target Group is evaluated when resumed) | Yes (Target Group is evaluated when resumed) |
| Applies to Production only | Yes | Yes |
| Flow will continue for saved recipients when resumed | Yes | No |
| Current recipients are still in Flow | Yes | No |
| Subject Line Test will continue when resumed | Yes | No |
Table 1: Information regarding Paused Flows
How to Resume a Flow
- Log in to the Staging Environment.
- Open the Flows module.
- Navigate to your Flow in the folder navigator.
- Click on the Flow once to highlight your Flow in the navigator.
- Click the Pause icon in the 'Flows' toolbar.
- Select 'Resume Flow on Production' from the drop-down.
- A pop-up window will appear
- Click 'OK'.
You have now resumed your Flow on Production.
A paused Flow named 'Subject Line Test' which is ready to be resumed on Production
I Paused a Flow but Should have Deactivated it
It might happen that you paused a Flow on production without exiting recipients from the Flow, and now want to resume the Flow but want to kick out recipients first. If this is the case, the following procedure will ensure that recipients are correctly exited from the Flow according to best practice.
- Deactivate the Flow on Staging.
- Publish to Production in order to Deactivate the Flow on Production.
- On Staging, click the Pause icon in the 'Flows' toolbar and select 'Resume Flow on Production' from the drop-down.
- On Staging, click the Pause icon in the 'Flows' toolbar and select 'Pause Flow on Production and exit users'.
- Activate the Flow on Staging.
- Publish to Production in order to Activate the Flow on Production.
- On Staging, click the Pause icon in the 'Flows' toolbar and select 'Resume Flow on Production' from the drop-down.
You have now resumed the paused Flow.
Please note that we strongly recommend that you generally do not pause a flow for longer periods of time. Read more about our best practice when pausing a Flow here.
Suggested Next Steps